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Get the solution that works for you
Great CCI systems with great customer service. We don’t call someone else – we make it work.
A solution that precisely matches your needs now – yet is scalable so that it grows as you do
Customer journey management across all touchpoints – voice & digital – for more engaging experiences.
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Get great proven solutions
Genesys, is the world’s #1 customer experience platform – empowering companies to create exceptional omnichannel experiences, journeys and relationships.
www.genesys.com
RMG Networks are experts in delivering intelligent visual communications solutions to increase productivity, efficiency and engagement.
www.rmgnetworks.com
Verint solutions capture, distill, and analyse complex information sources to help organisations improve the quality and efficiency of customer service interactions.
www.verint.com
AudioCodes designs and manufactures a diverse range of innovative, cost-effective products for advanced Voice over IP and converged VoIP / Data networking
www.audiocodes.com
The Intel Developer Zone is an international program to support independent software vendors in developing applications for the Intel environment
software.intel.com
Soft-ex is a leader in communication data presentation & analytics, enabling the leveraging and consolidation of data from existing systems for personalised delivery.
www.soft-ex.net
Get the benefit of our experience and engagement
Get faster implementation with ready-to-use applications
A comprehensive omnichannel, skill based, business rule driven CCI solution available as a premise or hosted implementation. CC:inbound creates a seamless customer experience, tailored for your organisation.
A web based user interface for customer service representatives that enables handling of interactions from all media sources. CC:desktop places the right tools at your representatives’ fingertips.
A secure, flexible IVR platform that supports self-service applications (and assisted service via integration into our CCI platform). CC:IVR enables your customers to choose their own journeys through your organisation.
Available as an independent service or as an integrated element of a CC:factory platform, CC:survey enables you to listen to your customers and ensure that their satisfaction and loyalty continually rise.
Visual communication of real-time information from multiple sources for better operational management. CC:wallboard improves customer service representatives’ productivity, while optimising operations.
An intuitive, web-based interface to administer, monitor and manage CC:factory solutions. CC:manager empowers non-technical users – removing dependency on IT resources and external consultants.
A complete outbound contact management solution with advanced campaign and list management, call tactics, advanced dialling and call recording capabilities. CC:outbound improves your campaigns success rates.
An easy way to verify your phone number database and eliminate invalid or outdated phone numbers and focus on real people. CC:wash also automatically detects the line type (landline vs. mobile) of the numbers.
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